Customer service charter

Customer service

Bega Valley Shire Council is committed to providing a positive experience for customers at every opportunity.

Read our Customer Service Charter(PDF, 1MB)

  • Teamwork – We work as a team, bringing people and ideas together to strengthen our organisation and service our community effectively.
  • Accountability – We do what we say we will, own our work and are transparent in how we operate.
  • People – We put people at the centre of everything we do. We listen, engage and act with respect and kindness, recognising that our actions have an impact on those around us.

What you can expect from us:

  • to act in a way that reflects and upholds our values of Teamwork, Accountability and People
  • to listen to your needs providing you with a prompt, courteous and professional service that is consistent and fair
  • to treat you with honesty, respect and understanding
  • to communicate clearly and in plain language
  • to respect and protect your personal information
  • to set clear expectations and keep you informed if our ability to meet our commitment changes
  • to train our staff to deliver quality information and services
  • to monitor our performance to improve our service.

Contacting Council

  • By Mail: You can write to us at:
    Bega Valley Shire Council
    PO BOX 492
    BEGA NSW 2550
  • In person: At our front counter in Zingel Place, Bega, 9am to 4.30pm Monday to Friday (Closed on public holidays).
  • By Email: council@begavalley.nsw.gov.au for general enquiries.
  • By Phone: Customer Service Centre (02) 6499 2222, 9am to 4.30pm, Monday to Friday (after hours support is available on this number 24/7).
  • Online: Use the Suggestion Box on our website or use Snap Send Solve

Paying Your Accounts

Council has several methods available to make payment of your accounts. If you have difficulty in paying your accounts, please contact Council on (02) 6499 2222 before the due date to discuss payment options.

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