Free waste vouchers

Yes! The only difference of course is they are not paper and no longer adding to the problem of waste going to landfill. You will still get two vouchers to use on general or garden waste disposal, or on our fantastic FOGO compost. The e-vouchers will be available on the Waste App in August and December of each year, expiring on 31 July of the following year.

You already are! All you need to do is download or update our Waste App on your Apple or Android phone, tap ‘Waste Vouchers’ on the main menu, enter your residential address and rates assessment number and your e-voucher is good to go.

When you arrive at the tip, just show the screen to one of our staff and they will scan it just like a paper voucher.

Yes, just screenshot your voucher, send it to a friend and they can use it for you. All e-vouchers can only be scanned once.

On 21 November 2012 and again in September 2015, Council resolved to provide waste disposal vouchers for use at Council's waste and recycling facilities.

While the total value of the voucher program has not changed, in October 2016 the decision was made to split each voucher into two smaller volume vouchers. This enables residents to present their vouchers for smaller loads.

Each waste disposal voucher entitles the property owner to dispose of half (0.5) cubic metre of general waste at no charge, subject to restrictions on particular waste types.

Waste disposal vouchers are provided to all rateable properties and are intended to assist with the cost of disposing of larger bulky household items, for which kerbside collection services are not available.

It is anticipated that the provision of waste disposal vouchers will assist in reducing illegal dumping incidents, by providing an incentive for people to take their excess household waste to a Council waste and recycling facility.

• Vouchers are issued twice annually for each rateable assessment and are made available electronically through our Waste App ;
• Vouchers are unique and identified by the rates assessment number and imprinted with property information via a barcode;
• Vouchers cannot be scanned more than once.

Yes, you can contact us on 02 6499 2222 to request go back to the paperless e-voucher.

No, if you have already filled out the form to request a paper voucher, it will be recorded on your rates assessment and automatically be posted to you each year

Each voucher allows free tipping of either:

• Up to half (0.5) cubic metre of general waste (to landfill) and does not include asbestos or other waste that is not permitted to be disposed of in the landfill, for example liquids, chemicals, tyres; OR
• Up to one (1) cubic metre of garden waste (for recycling only and not available at the Bemboka, Candelo or Cobargo sites); OR
• Up to one (1) innerspring mattresses (for recycling); OR
• Redeemable for one (1) cubic metre of compost from Eden, Merimbula, Wallagoot and Bermagui tips (subject to availability). Please note we are only able to load compost up to the carrying capacity of your trailer and vehicle to ensure your trailer is not over-loaded. It is your responsibility to comply with all road regulations; OR
• A combination of the above, provided that the different waste types are separated and the dollar value of the load does not exceed the equivalent of half (0.5) cubic metre of general (mixed) waste, as per Council’s adopted fees and charges and subject to the following section, "Use of Vouchers for Part Loads".

Vouchers may be used for partial payment for loads with a dollar value greater than the equivalent of half (0.5) cubic metre of general (mixed) waste, as per Council’s adopted fees and charges provided that:

• The remaining part of the payment must be met at the time of disposal, by cash, cheque or EFTPOS (where available); and
• The waste is household waste and is not delivered in a load exceeding two (2) cubic metres.

You may present either a single or multiple vouchers for any single load.

Multiple loads will not be accepted with a single voucher.

• No credit is provided for loads presented, which do not take full advantage of the dollar value of the voucher;
• Vouchers are not transferrable and are not redeemable for cash;
• Vouchers expire on July 31 following the date of issue.

The use of voucherswill berecorded in Council's electronic records management system.

Our new e-vouchers means no more missing vouchers.